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FAQs - Maintenance and Repairs : A. If I need a repair in my flat, what do I do?
Please check what the fault is or what's causing it - it will help us diagnose it and speed up repair. Then contact us on 0870 600 1179. Remember, it's up to you to change bulbs and check fuses....
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FAQs - Maintenance and Repairs : B. If I request a repair in my flat, do I have to be present?
You must provide access to contractors who are making repairs to your flat. We will only allow contractors to collect duplicate keys from our offices in exceptional circumstances....
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FAQs - Maintenance and Repairs : C. If a repair is needed outside office hours, what should I do?
Call an emergency repairer - you'll find details via Talking Pages (freephone), Yellow Pages or local newspapers. Ensure you get a detailed bill for the work and forward it to us. If it's a genuine emergency and falls within the landlord's responsibility, we'll reimburse you. However, we won't cover...
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FAQs - Maintenance and Repairs : D. What are the arrangements for cleaning and maintenance?
Cleaning your flat is your responsibility. However, general cleaning of common areas and upkeep, such as stairs and gardens, is carried out by maintenance companies - usually under our control. If any maintenance is not carried out regularly, please let us know....
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FAQs - Maintenance and Repairs : E. Can I decorate my flat?
Only if your landlord consents. Please contact us if you have any plans to do so....
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FAQs - Maintenance and Repairs : F. Am I responsible for the smoke detector?
Yes. For your own safety, you should ensure that the batteries are replaced regularly....
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FAQs - Maintenance and Repairs : G. What should I do if I have condensation problems?
This is a common problem in modern buildings - follow our tips to help reduce it: - Ventilation is needed at all times to minimise condensation. - Try keeping a window ajar, using your trickle vents and closing kitchen and bathroom doors when in use. - Avoid overfilling wardrobes and cupboards and ...
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